Fast Fixes. No Van Rolls.
When your security system needs attention, waiting on a technician shouldn’t put your site at risk. Vulcan’s Remote Support service keeps your system operational with diagnostics, proactive service maintenance, and fast fixes with no on-site visit required.
What is Remote Support?
Remote Support means we can access your system from our support center: resolving technical issues, updating software, and making system changes without sending someone on-site.
Whether you’re adding a new team member to your user portal, updating settings, or troubleshooting a downed camera, we do the work remotely, so your system stays running and your operations stay secure.
On-Site Disruption
Eliminate the need for technicians in your workspace
Delayed Fixes
Resolve most issues in 1–2 days, not 1–2 weeks
Outdated Settings
Update or reconfigure your system remotely
Camera Downtime
System health checks identify failures before you notice them
Missed Events
Minimize lapses in recording or monitoring due to silent system failures
Risks You Face Without Remote Support
How Remote Support Keeps You Running
System Health Monitoring
We track camera and system performance remotely
Remote Diagnostics
We troubleshoot and resolve issues fast, no van roll…
User Management
Add, remove, or update users remotely
Software & System Updates
Patch and upgrade your system seamlessly
Stay Secure Without the Service Calls
With Vulcan’s Support, your system stays healthy, and you stay focused on your business, not your cameras.
Let’s Keep Your System Running at Full Power
Designed to keep your system running; Get peace of mind with proactive, remote-first support!